We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website, use our services, or interact with us. Please read this policy carefully to understand our practices regarding your personal data.

Information We Collect

• Personal identification information (name, email address, phone number)
• Demographic information such as location, preferences, and interests
• Technical data including IP address, browser type, and operating system
• Usage data about how you interact with our website and services
• Cookies and similar tracking technologies
• Communication records when you contact us
• Payment information for transactions (processed securely through third-party providers)

How We Use Your Information

• To provide and maintain our services
• To process transactions and send related information
• To send periodic emails regarding your account or other products and services
• To improve our website and services based on your feedback
• To personalize your experience and deliver relevant content
• To detect, prevent, and address technical issues
• To comply with legal obligations and protect our rights
• To send marketing communications (with your consent)

Information Sharing and Disclosure

• We do not sell, trade, or rent your personal information to third parties
• We may share information with trusted service providers who assist in operating our website
• Information may be disclosed when required by law or to protect our rights
• We may share aggregated demographic information that cannot identify individual users
• Business transfers - information may be transferred if we are acquired or merged

Data Security

• We implement appropriate security measures to protect your personal information
• SSL encryption is used for sensitive data transmission
• Access to personal data is restricted to authorized personnel only
• Regular security audits and updates are performed
• Data backups are encrypted and stored securely
• We follow industry-standard security practices and protocols

Cookies and Tracking Technologies

• We use cookies to enhance your browsing experience
• Essential cookies are necessary for website functionality
• Analytics cookies help us understand user behavior
• Marketing cookies are used for advertising purposes (with consent)
• You can control cookie preferences through your browser settings
• Some features may not work properly if cookies are disabled

Your Rights and Choices

• Access - You can request access to your personal data
• Correction - You can request correction of inaccurate data
• Deletion - You can request deletion of your personal data
• Portability - You can request transfer of your data
• Opt-out - You can unsubscribe from marketing communications
• Object - You can object to certain processing activities
• Withdraw consent - You can withdraw consent at any time

Data Retention

• We retain personal data only as long as necessary for stated purposes
• Account information is kept while your account is active
• Transaction records are retained for legal and tax purposes
• Marketing data is retained until you opt-out or withdraw consent
• Log files and technical data are automatically deleted after defined periods

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided personal information, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

Contact Information

If you have any questions about this privacy policy, your data rights, or our privacy practices, please contact us at:

• Email: tope@firmgrip.io
• Address: 8, Shonaike Street, Ikosi, Lagos
• Phone: +234 (703) 345-4196
• Data Protection Officer: ask@firmgrip.io

We're committed to protecting your privacy and ensuring transparency in our data practices. Your trust is important to us, and we will continue to safeguard your personal information in accordance with applicable privacy laws and regulations.